To ensure relaxation, quality of the experience and comfort of all guests receiving services within the private suite and surrounding suites, please do not bring guests to your scheduled appointment. Space is restricted to single guests receiving services during their scheduled time. Please also do not arrive more than 5 minutes prior to your scheduled service time.
RESCHEDULING & CANCELLATIONS
If you are unable to keep your scheduled appointment commitment, please reschedule or cancel at least 24 hours prior to the scheduled appointment start time.
Appointments rescheduled or cancelled without 24 hours advanced notice may be subject to a charge of up to 100% of the service cost. No shows will also be restricted from future bookings.
Makeup application cancellations made with a 24 hour advanced notice may be rescheduled once to a future date within 30 days of the original appointment date to avoid a new retainer. Makeup cancellations made less than 24 hours in advance will forfeit the non-refundable retainer and a new retainer will be required for future bookings.
Arrival more than 10 minutes past the scheduled appointment start time may require rescheduling and may be subject to a charge of up to 100% of the service cost.
Payments are non-refundable. If you are not happy with your service please let us know during your appointment and allow the opportunity to correct your concerns. Your satisfaction is extremely important and all effort will be made to adjust the service to your liking.